Terms & Conditions

Jane Macdonald Holistic Wellness is owned and operated by Jane Macdonald. These Terms & Conditions apply to all services, sessions, workshops, retreats, courses, and digital offerings provided by Jane Macdonald Holistic Wellness, including but not limited to: Reiki treatments (Usui Shiki Ryoho, Holy Fire, and Karuna Reiki), Theta Healing, Sound Therapy, Creative Therapies, Spiritual Wellness Coaching, Spiritual Development Workshops, Metaphysical Workshops, and the She Who Chooses membership program.

By booking, purchasing, or engaging with any service, you agree to these terms and conditions in full. If you have any questions, please contact us at wellbeing@janemacdonald.co.uk.

• All bookings are made through the website or by direct communication.
• A confirmation email will be sent once your booking is complete.
• Spaces for workshops, sound baths, retreats, and events are limited and offered on a first‑come, first‑served basis.
• Your place is only secured once payment has been received.
• Some services may require completion of an intake form before attending.

• Payment is required at the time of booking unless otherwise stated.
• Payments are processed securely through the website’s payment provider.
• Prices may change at any time, but confirmed bookings will always honour the price paid at the time of purchase.
• Gift vouchers must be used within the timeframe stated at purchase.
• Retreat bookings require a non‑refundable 30% deposit.  The full asking price of the retreat per person is required upon booking.
• Payment of any outstanding sums owed (the balance) must be made before the specified Payment Due Date for the retreat which you are booking.
• Course bookings may require a non‑refundable £75 deposit.

• Cancellations made more than 24 hours before your appointment may be rescheduled without charge.
• Cancellations made within 24 hours, or non‑attendance, are non‑refundable.
• If you arrive late, the session will still finish at the scheduled time.

• Tickets are non‑refundable, as spaces are limited and preparation is required.
• You may transfer your ticket to another person with prior notice.
• Recordings or alternative dates are not guaranteed unless explicitly stated.

• £75 deposit is non‑refundable.
• Remaining fees may be refunded if you cancel, provided you supply proof of payment if requested.
• Transfers to another course may be possible and are reviewed individually without bias or judgement.
• Certification is awarded only when sufficient competency is demonstrated across:
  • theory
  • practical work
  • practitioner management skills
  • case studies
  • open‑book assessment
• If competency is not met, a certificate of attendance will be issued instead, along with feedback.

• Retreat cancellations must be made in writing.
• There is no cooling‑off period for retreat bookings.
• If you cancel 90+ days before the retreat start date, all payments except the non‑refundable 30% deposit will be refunded.
• Travel, flights, transfers, and insurance are not included in retreat prices.

• a new appointment time, or
• a full refund for the affected session, course, or event.

• It is your responsibility to arrange adequate travel and health insurance for retreats.
• You acknowledge that Our Retreat is not in the business of providing insurance products and cannot be held liable if your failure to arrange suitable insurance coverage leaves you exposed, medically, financially or otherwise.
• You understand and acknowledge that it is a condition of booking that you must take out an adequate travel insurance policy that covers all items listed in the sample itinerary for your chosen Retreat, as well as but not limited to, trip cancellation insurance, and any other activities that which may reasonably be undertaken during the course of your Retreat. The policy and insurance coverage must be valid and in effect for the entire duration of your Retreat.
• Insurance must cover:
  • trip cancellation
  • medical needs
  • activities listed in the retreat itinerary
  • personal belongings
• You will be asked to email or bring your policy with you to the retreat in case of an emergency.
• Please note, even if you have private health insurance in your Country of Residence, it is unlikely that this insurance will cover overseas trips to the extent required to participate in the activities organised on a trip with Jane Macdonald

• You must inform me of any injuries, health conditions, or accessibility needs before booking.
• It is your responsibility to let our teachers know if you have any injuries and to be mindful at all times of your own body's capability during our retreats.
• If you experience discomfort or injury during any activity, you must stop immediately.
• You are responsible for ensuring you are fit to participate; please consult a doctor if unsure.
• Please advise us of any mental or physical health conditions and dietary requirements before you book.
• If you have health conditions and dietary requirements that may be affected by the activities offered on our retreats we reserve the right, for your own wellbeing, to advise you to stop participating.
• Whilst all measures are taken to ensure a high standard of health and safety, our retreats do take places where the land is uneven and we shall not be responsible for any injuries caused by uneven terrain.
• Pregnant participants (12–28 weeks) must provide a letter from a healthcare professional confirming they are fit to travel and to engage in the activities that we provide.
• You must not attend sessions under the influence of alcohol or recreational drugs.

• All exercise, travel, and holistic practices carry inherent risks.
• You participate voluntarily and accept responsibility for your own wellbeing.
• I do not provide medical advice; any information shared is for general guidance only.
• You agree to fully indemnify  without limitation any trainer(s), director(s), and/or contractor(s) against ant injury, malpractice, mishap, or accident during any and all interactions with the Company way from, or at the primary place of business for the retreat style learning experience.

• All digital products are non‑refundable once purchased.
• Access links and course materials are for personal use only and must not be shared, copied, or distributed.
• Access to online content may be time‑limited depending on the product purchased.

• Parking for up to 3 cars available, including over the driveway. Additional parking on neighbouring streets is permitted if not obstructive.
• Public transport: Local bus service stops near by. Dunfermline City train station is a 25‑minute uphill walk or 5‑minute taxi ride.
• Accessibility: The therapy studio is at the bottom of a sloped, chipped driveway. Toilet facilities are accessed via an outside staircase; alternative access with fewer stairs is available at the front of the house.

• any loss, injury, or damage arising from your participation
• issues caused by your internet connection during online sessions
• actions you choose to take based on information shared in sessions, courses, or workshops

• UK GDPR
• Data Protection Act 2018